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Customer Feedback

GIVE US A COMPLIMENT

We want to hear from our clients. If you are pleased with our service, let us know, as we love compliments!

SUBMIT A COMPLAINT

We also want to know if we did not meet your expectations, or you have a concern about our service. At the first instance please contact Mortgage Care’s Internal Disputes Service, by completing the form below, by calling 0800-800-590, emailing info@mortgagecare.co.nz, or in writing to PO Box 20-225, Glen Eden, Auckland 0641.

If we cannot agree on how to resolve the issue, you can contact FSCL (Financial Services Complaints Ltd). This service costs you nothing, and will help resolve any disagreements. You can contact FSCL by emailing info@fscl.org.nz, calling 0800-347-257, or in writing to PO Box 5967, Lambton Quay, Wellington 6145.

Fill out and submit the form below and we will respond to you as soon as possible.

Get in touch

Talk to one of our friendly Mortgage Brokers about any mortgage finance situation, 7 days a week.

CallCall 0800-800-590